Shipping Policy
At Ladaak, we are committed to providing a smooth and efficient shopping experience. Here are the details of our shipping policy:
1. Shipping Time
- All orders are processed and shipped within 7 business days after payment confirmation.
- Business days exclude weekends and public holidays.
2. Shipping Location
- We currently offer shipping within Pakistan only.
3. Shipping Charges
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping promotions may apply to specific products or order values.
4. Order Tracking
- After your order has been dispatched, we will send a tracking number to your registered email for tracking your shipment.
- Please allow up to 24 hours for the tracking information to become active.
5. Delivery Delays
- While we aim to deliver within 7 business days, occasional delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.
- In case of significant delays, we will notify you promptly and assist in resolving the issue.
6. Shipping Issues
- If you experience any shipping-related issues, such as a delayed or missing order, please reach out to us at info@ladaak.com within 7 days of receiving your order. We will resolve the issue as quickly as possible.
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund according to our Return Policy.
8. Shipping Address
- Ensure the shipping address provided at checkout is correct. We are not responsible for lost or misdirected shipments due to incorrect or incomplete addresses.
Thank you for shopping with Ladaak! We are dedicated to delivering your luxury items with care and efficiency. Should you have any questions about shipping, feel free to contact us!