Return & Refund Policy

At Ladaak, we aim to provide you with an exceptional shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.

1. Returns

We accept returns only in the following situations:

  • Damaged Items: If your item arrives damaged or defective.
  • Incorrect Items: If you receive an item different from the one you ordered.

To initiate a return, please contact us within 7 days of receiving your order by emailing info@ladaak.com. Be sure to include your order number, the details of the issue, and clear photos of the damaged or incorrect item.

2. Return Process

Once we receive your return request:

  1. Inspection: Our customer support team will inspect the returned item.
  2. Approval: If your return is approved, we will provide you with instructions on how to return the item.

All returns must be made in their original condition with original packaging. Items should be unused, unwashed, and unworn to be eligible for return.

3. Refunds

  • Refund Processing: Once your return is received and inspected, our customer representative will contact you immediately.
  • If the return is approved, the refund will be processed to your original payment method.
  • Refunds will be issued within 7-10 business days after approval.

Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer, unless the item was damaged or incorrect.

4. Exchanges

Currently, we do not offer exchanges. If you wish to receive a different product, please return the original item and place a new order.

5. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following items:

  • Items that have been used or damaged by the customer.
  • Sale items or special promotional products (unless damaged or incorrect).

6. Contact Us

For any questions or concerns regarding returns or refunds, feel free to contact us at:

  • Email: info@ladaak.com
  • Address: Thokar Niaz Baig, Multan Road, Katar Bund Rd, Street 1 Lahore

We are committed to ensuring that you are satisfied with your purchase and will do our best to resolve any issues promptly.

Thank you for shopping with Ladaak!